At CBDSunflora, we strive to maintain the highest standards of editorial integrity and ethical journalism. We understand that there may be times when readers may have concerns about the accuracy or fairness of our content. We take all complaints seriously and commit to investigating them promptly and thoroughly.
If you have a complaint about any of our editorial content, please follow the procedure outlined below:
Contact us
Please send an email to [email protected], clearly stating the nature of your complaint and providing as much detail as possible.
Acknowledgement
We will acknowledge your complaint within 2 of receiving it. Our acknowledgement will include an estimated timeframe for when we will be able to respond to your complaint.
Investigation
We will investigate your complaint thoroughly and objectively, including seeking input from the relevant journalists, editors, and other staff involved in the content.
Response
We will provide you with a written response to your complaint within 6. Our response will outline the findings of our investigation and any actions we have taken or plan to take as a result of your complaint.
Further Action
If you are not satisfied with our response, you may request that your complaint be reviewed by a senior member of our editorial team. We will provide you with information on how to do this in our response.
We reserve the right to update or modify this policy at any time without prior notice.